CUSTOMER CARE
All garments should be hand washed in cold water or dry cleaned to maintain color, stretch, and durability of the clothing.
Have any questions or concerns?
We’re always ready to help!
Call us at
972-638-9808
or send us an email to:
RETURNS
All pieces are final sale. If concerns do arise, contact us at hello@dpdesignsofficial.com
FAQ
How do I schedule a consultation?
For custom pieces, select the “customize” tab above and complete the displayed questionnaire. You may navigate around the page for additional information about the service.
How long in advance do I need to place my order?
Generally, we ask customer to reach out within 2-3 month in advance from the date of your event. Although, we still encourage you to inquire, as vary in duration.
We want to allow as much time as possible to be utilized into creating your perfect outfit. Each piece may vary on the production time, however, we want to ensure you receive you outfits in time for your event.
How long does it generally take to produce one outfit?
Depending on the style, fabric, and detail of the outfit, production time can vary anywhere from 3 weeks - 6 weeks. This does not include any time dedicated to exploring fabrics and trimming options.
How long does it take for my my order to come in?
Items are usually shipped 2-day priority, however, may vary based on the flow of traffic within the postal services.
How do I return an item?
All items are a final sale. Custom work is customized specifically for individual customers and may not be returned or exchanged. Ready to wear items displayed are also final sale and may not be returned or exchanged.